This week : Service pillars, working in the open, practicing what you preach, remote working benefits, reducing screen fatigue and the joys of side projects Archive : wk1 | wk2 | wk3 | wk4 Service ‘pillars’ I’ve been working on a report this week that identifies where, how and why the service…

This week : Asking for feedback, research analysis, serendipity, how to be lucky, resilience, shoplifting, gritter trucks and failing Archive : Week 1 | Week 2 | Week 3 What have I been doing this week? Analysing research I’ve been really enjoying working with Julie to analyse the findings from our research looking to evaluate the service that provides…

Conducting challenging research, UX meet ups , David Hieatt, walking meetings, good design, goats and occasional coffee tables. Archive : Week 1 | Week 2 Doing It’s been a challenging week, but in a good way. We’ve been conducting research with people with a diagnosis of severe mental illness to…

Doing Our discovery research looking at the physical health check service for people with severe mental illness is gathering pace nicely. A simple but super fruitful question that helped get to the nub of the issue with service providers was ‘What feels like the most fundamental problem that exists within…

Ok, week 1. Doing I’m currently on a brief soujourn to our public sector/ gov team where I’m focussing on health related service design projects and loving it. We’ve spent part of the week speaking to various people who are involved with delivering a service in the UK that provides…

When I was younger I used to love taking things apart with my brother to see how they worked. We would buy all sorts of junk from jumble sales and get to work with screwdrivers to see what we could find. I still do this regularly at work, but the…

I used to love watching a TV programme called Trade Secrets. Each episode featured a different profession such as gardeners, plumbers and blacksmiths who would share their trade secrets. I loved it because it gave a fascinating insight into what people do all day at work and how they had…

Dieter Rams compiled a wonderful set of design principles that I have referred to frequently over the years. He used his principles to help answer his own question “is my design good design?” Inspired by his thinking, I’ve been reflecting on some of my own project experiences. I’ve always thought…

I went to a lecture by Martin Parr earlier this week which has set my brain whirring. I’ve tried to record as much as I could remember from the lecture which was full of great advice. In addition I’ve watched an unhealthy amount of Martin Parr video on Youtube this…